Privacy Policy (POPIA)

Ecotoys.co.za ("we", "us", or "our") is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By using our website and services, you consent to the practices described in this policy.

We collect personal information that you voluntarily provide, including:

• Contact details: name, email address, phone number.
• Order information: products ordered, delivery address, billing details.
• Account information: login credentials and order history (for registered users).
• Communication: messages you send us via email, forms, or WhatsApp.
• Technical data: IP address, browser type, and usage data collected via cookies.

We process your personal information for the following lawful purposes:

• Processing and fulfilling your orders and enquiries.
• Communicating about your orders, deliveries, and customer support.
• Sending newsletters and marketing communications (only with your consent).
• Improving our website, products, and services.
• Complying with legal and regulatory obligations.

We process your personal information based on your consent, the performance of a contract (fulfilling your order), our legitimate business interests, and compliance with legal obligations under POPIA.

We do not sell your personal information. We may share it with trusted third parties only when necessary:

• Courier and logistics partners for order delivery.
• Payment processors for transaction handling.
• Service providers who assist our operations (e.g., email platforms).
• Legal authorities where required by law.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

As a data subject under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict the processing of your information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator.

Our website uses cookies to improve your browsing experience, analyse traffic, and remember preferences. You may disable cookies in your browser settings, though some features may not function properly.

Our services are directed at parents, schools, and daycares. We do not knowingly collect personal information directly from children under 18. Parents or guardians provide all personal information on their behalf.

If you have questions about this Privacy Policy or wish to exercise your POPIA rights, contact our Information Officer at sales@ecotoys.co.za.