Shipping & Exchange Policy

We deliver across South Africa, including major cities, towns, and outlying areas. For school and daycare bulk orders, please contact us at sales@ecotoys.co.za for custom delivery arrangements.

Orders are processed within 1–2 business days after confirmation. You will receive an email with tracking information once your order has been dispatched. Please note that order confirmations and dispatch may take longer during public holidays and promotional periods.

Estimated delivery times after dispatch:

• Major metros (Johannesburg, Cape Town, Durban, Pretoria): 1–3 business days.
• Regional towns and cities: 3–5 business days.
• Outlying and rural areas: 5–8 business days.
• School and institutional bulk orders: 5–10 business days (we will confirm a date).

Shipping costs are calculated based on your location and order weight, and will be included in your order confirmation. Free shipping may apply to orders above a specified threshold, as communicated at the time of order.

Bulk and institutional orders are quoted individually based on volume and destination.

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your delivery with our courier partner. If you have not received tracking details within 3 business days of your order confirmation, please contact sales@ecotoys.co.za.

We accept exchanges within 7 (seven) days of delivery, provided that:

• The product is unused and in its original, unopened packaging.
• You have proof of purchase (order number or invoice).
• The item is not a clearance or sale product.
• The item is not excluded for hygiene reasons.

Email sales@ecotoys.co.za with your order number and reason for exchange. We will provide a return reference and instructions. Return shipping for exchanges is the responsibility of the customer unless the exchange is due to our error or a defective product.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. If your order is lost in transit, we will work with our courier partner to locate it or issue a replacement or refund.

For any shipping or exchange enquiries, contact sales@ecotoys.co.za and include your order number for faster assistance.