Refund Policy

If a toy is defective, damaged on arrival, or not as described, we will make it right. Your satisfaction and your child's safety are our top priorities.

You may request a refund within 7 (seven) days of receiving your order if:

• The product is defective or damaged on arrival.
• You received the wrong item.
• The product does not match its description on Ecotoys.co.za.

For hygiene and safety reasons, the following are not eligible for refunds:

• Items that have been opened, used, or unsealed (unless defective).
• Sale or clearance items.
• Gift cards and e-vouchers.
• Items returned more than 7 days after delivery.

Email sales@ecotoys.co.za with your order number, a description of the issue, and photos of the product within 7 days of delivery. Our team will respond within 2–3 business days with return instructions.

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

We gladly exchange items within 7 days if the product is unused, in its original packaging, and accompanied by proof of purchase. Contact sales@ecotoys.co.za to arrange an exchange.